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Deposit/Retainer not showing in deposit balance despite being invoiced
Deposit/Retainer not showing in deposit balance despite being invoiced
Stuart avatar
Written by Stuart
Updated over a week ago


You may come across a scenario where you have invoiced a deposit, however the deposit is not showing in the accounts receivable module.


The reason for this is usually because your depsosit product has not been set up as a 'Retainer' to resolve this go to Space>products and then edit your deposit product, the field that needs to be ticked is 'Retainer'

Once this has been ticked, the depsosit should show on the account.

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