In Operate, a Record refers to a set of information that is either entered by the user within the system, or generated automatically as a result of specific workflows. An example of a record could be a client account that you might set up.
Record types represent a way to categorise records, according to custom criteria. A Record type example can be the kind of customer account you’re setting up; for instance: a broker or prospect.
Here is how you can use record types:
Associate Custom Page Layouts containing Standard and Custom Fields
Create Custom Views based on Record Type
Create Workflows and Auto Assignments based on Record Type
The following modules contain record types: Accounts, Contacts, Inventory Items, Leads, Locations, Movement History, Opportunities, Organizations, Standard Discounts.
Within these modules, new record types cannot be added, but the existing ones can be edited: Locations, Leads, Opportunities, Standard Discounts.
You may customize record types for these modules under the Settings > Customize section.
Please read the dedicated guide on How to customize Record Types in Operate.