The Service status report describes the real-time network status across your managed sites. The details include:
The overall network status across your sites.
The current status of the network at each site.
The current status of the primary and back-up circuits at each site.
Important: If there are any outages on your network circuits, essensys will reach out to you through the key contact at the site. A support case will be raised automatically, and you will receive an email notification.
View service status report
Access the report
All site reports are located in the Operations section of the essensys Platform. To open the correct section:
In the main menu, click Operations.
The Operations page opens. By default, Reports is selected from the overhead menu.
Under Network reports, click Service status.
The Service status report opens. The report shows the current network status for all of the sites at which you have site access.
Note: This page does not automatically refresh.
Understanding the report
All sites status
The "All sites status" represents the network statuses across your managed sites.
Hover over the clock icon (right), to see when the data in this report was last updated.
Tip: You need to refresh the page manually to update both the network status data and the last updated value.
All sites status:
Represents the network statuses across your managed sites:
For information about the states for individual sites, see Site network.
For this report type, the site selector shows all of the sites included in the report.
These are your "managed" sites; that is, the sites that you have site access to.
You cannot change the site selection.
Each row in the main editor represents the status of the network at a single site. The network at each site typically comprises two circuits, a PRIMARY circuit and a BACKUP circuit.
The name of the site represented by this row in the table.
Represents the network status at one of your managed sites. The status may be:
Details of the primary circuit at this site.
The status indicator tells you the state of this circuit at a glance. This can be one of:
The circuit speed for this circuit.
The status change field indicates the date and time when this status last changed.
Tip: Hover your cursor over the status change value to view its timezone, and the UTC offset for that timezone.
Details of the backup circuit at this site.
Fields are as per the primary circuit.
When a circuit reports an outage, you are notified and a support case is raised automatically. You will receive an email indicating that the case has been raised, and you can view and monitor the case in the essensys Platform. See Support cases.
You can see the same network information for a single site on your dashboard. See Dashboard.