CONNECT

Cameron Dempsey avatar Scott Johnston avatar Brian Kavanagh avatar +16
138 articles in this collection
Written by Cameron Dempsey, Scott Johnston, Brian Kavanagh and 16 others
Connect Telephone Manager

Removing a Main Number

This guide will take you through removing the Main Number settings from an Extension Number
Stuart Stapley avatar
Written by Stuart Stapley
Updated over a week ago

Introduction - Connect Telephone Manager

Familiarize yourself with the basics of the Telephone Manager within Connect, such as Call Forwarding.
Anthony Johnson avatar
Written by Anthony Johnson
Updated over a week ago

Adding a New Telephone to Connect: Step by Step

A full walk-through on how to provide a new desk phone to a client using Connect
Lisa Martin avatar
Written by Lisa Martin
Updated over a week ago

Client Tariff Management in Connect

Tariff Management, Call Tariff, Bespoke Tariff, Minute Bundle
Alex Taylor avatar
Written by Alex Taylor
Updated over a week ago

Logging In & Out of Phones using Connect

Remotely log numbers in and out of handsets using Connect
N
Written by Nojan Hassanzadeh
Updated over a week ago

Edit & Activate Telephone Numbers in Connect

How to edit and activate telephone numbers in Connect
Emmanuel Afful avatar
Written by Emmanuel Afful
Updated over a week ago

Main Number

What is a Main Number, when are they used and how they can be provided through Connect
Alex Taylor avatar
Written by Alex Taylor
Updated over a week ago

Main Number Setup

How to control calls into a Main Number
Alex Taylor avatar
Written by Alex Taylor
Updated over a week ago

Connect Features Setup - User Features

Switching user features on or off in Connect
Scott Johnston avatar
Written by Scott Johnston
Updated over a week ago

Call Forwarding

How to set up Call Forwarding for your telephone number in Connect and your desk phone.
Aisha Ali avatar
Written by Aisha Ali
Updated over a week ago

Connect Hunt Groups and Group Features

Using Hunt Groups and Group Features in Connect
Cameron Dempsey avatar
Written by Cameron Dempsey
Updated over a week ago

Recording your Voicemail Greeting

How to record a voicemail greeting and the options you have
Stuart Stapley avatar
Written by Stuart Stapley
Updated over a week ago

Number Manager

Assign and control customer numbers with the Number Manager
Alex Taylor avatar
Written by Alex Taylor
Updated over a week ago

International Calling in Connect

Making international calls using Connect
Cameron Dempsey avatar
Written by Cameron Dempsey
Updated over a week ago

Connect Telephone Handset User Guides

User Guides for Telephony Systems You Can Use with Connect - Polycom - SNOM - Yealink
Lisa Martin avatar
Written by Lisa Martin
Updated over a week ago

Checking Your Voicemail

As well as how to remotely access your voicemail
Cameron Dempsey avatar
Written by Cameron Dempsey
Updated over a week ago

Resetting a Voicemail & Login PIN in Connect

How to reset PINs for voicemail and Connect login
Scott Johnston avatar
Written by Scott Johnston
Updated over a week ago
WiFi Secure & WiFi Set Up

Connecting to WiFi Secure

How to connect to WiFi Secure, and further information about configuration for Windows devices
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Written by Nojan Hassanzadeh
Updated over a week ago

Connect: Adding and Managing Wi-Fi Users within Wi-Fi Manager

Adding users / members to Connect secure Wi-Fi with WiFi Manager
Aisha Ali avatar
Written by Aisha Ali
Updated over a week ago

How to Connect Media Devices to WiFi

What to do if you have a Chromecast, Amazon Echo, Sonos, Apple Speaker and any other Media Devices.
Stuart Stapley avatar
Written by Stuart Stapley
Updated over a week ago

Connecting A Chromecast Device

How to connect your chromecast device via the google home app
Thomas White avatar
Written by Thomas White
Updated over a week ago

How to Change WiFi Password

Find out how to change your WiFi password
Alex Taylor avatar
Written by Alex Taylor
Updated over a week ago

Block MAC address from Guest Wi-Fi

block MAC address, block guest wifi, unblock guest wifi
Alex Taylor avatar
Written by Alex Taylor
Updated over a week ago

WiFi Stats for Username Based WiFi

Enhanced WiFi analytics WiFi Secure, Lounge WiFi, Guest WiFi
Alex Taylor avatar
Written by Alex Taylor
Updated over a week ago

Using Wireless Printers / Devices with Connect

Connecting wireless devices using Connect.
Anthony Johnson avatar
Written by Anthony Johnson
Updated over a week ago

Manually Setup WiFi Secure on Windows

How to manually configure Wi-Fi secure on Windows devices using an operating system older than Windows 10
Aisha Ali avatar
Written by Aisha Ali
Updated over a week ago

Apple WiFi Profile

Article for helping Apple macOS devices connect that are using Catalina
Brandon Farrington avatar
Written by Brandon Farrington
Updated over a week ago
Connect Support - Networking

Site Circuit Down Checklist

This article describes what you need to do when one of the Primary or Backup circuits for the site is down
colin jones avatar
Written by colin jones
Updated over a week ago

Communal Device Network

Guide on the Communal Device Network can be used for devices such as Shared Printers or Audio Visual Equipment
Stuart Stapley avatar
Written by Stuart Stapley
Updated over a week ago

Troubleshooting 'No Internet' Checklist for Connect

A guide on the first steps you should take towards troubleshooting and resolving internet issues for your clients using Connect
Aisha Ali avatar
Written by Aisha Ali
Updated over a week ago

WiFi - Wireless Access Point - What do the Lights Indicate?

This article describes the lights on the WAP's and what they mean (Ruckus WAP's ONLY)
colin jones avatar
Written by colin jones
Updated over a week ago

How to find your MAC address of Your Device

This article describes how to find a MAC address on your device
colin jones avatar
Written by colin jones
Updated over a week ago

WiFi Troubleshooting

Troubleshoot WiFi disconnections and slow WiFi Performance
Thomas White avatar
Written by Thomas White
Updated over a week ago

How to Forget a Wireless Network - PC / Mac.

How to perform basic WiFi troubleshooting for an individual PC or Mac.
colin jones avatar
Written by colin jones
Updated over a week ago

How to find your IP Address

How to find your IP address quickly and easily
colin jones avatar
Written by colin jones
Updated over a week ago

How to Renew Your IP Address

Connect: How to tell your Windows or Apple computer to refresh your IP address.
Aisha Ali avatar
Written by Aisha Ali
Updated over a week ago

Testing a Public IP Address in Connect

How to test a Public IP Address in Connect
Jessica Laperle avatar
Written by Jessica Laperle
Updated over a week ago

How to run a Ping Test

How to run a Ping Test to test your connection to a server
Edward Su avatar
Written by Edward Su
Updated over a week ago

How to set device to obtain an IP address automatically in Connect

How to set a Windows or Mac device to obtain an IP automatically, also known as DHCP
Emmanuel Afful avatar
Written by Emmanuel Afful
Updated over a week ago

Printers - Scanning & Printer Issues

What to do if you have printer issues or issues with scan to email.
colin jones avatar
Written by colin jones
Updated over a week ago

How to add a printer by IP address

How to add a printer to your computer by IP address
Thomas White avatar
Written by Thomas White
Updated over a week ago

VPN - Virtual Private Network

What is a VPN, how does it affect your network and why does it matter?
Aisha Ali avatar
Written by Aisha Ali
Updated over a week ago

DHCP

What is DHCP and what is it used for?
Aisha Ali avatar
Written by Aisha Ali
Updated over a week ago