All Collections
CONNECT
CONNECT
+10
144 articles in this collection
Written by
Brian Kavanagh,
Anthony Johnson,
Emmanuel Afful
and 10 others
Connect Overview
essensys Cloud Overview
What is the essensys Cloud platform?
Written by
Stuart Stapley
Updated over a week ago
WiFi Overview
WiFi Secure, WiFi Guest and WiFi MAC and understanding which WiFi Network suits the device you are connecting?
Written by
Stuart Stapley
Updated over a week ago
Managed & Unmanaged Network Overview
What are Managed & Unmanaged Networks and what can you provide to your clients
Written by
Stuart Stapley
Updated over a week ago
Connect Smart Search
How to effectively use Smart Search to quickly find what you need in Connect
Written by
Brian Kavanagh
Updated over a week ago
Connect Video Guides
Connect Basics Video Guides
A list of short video tutorials of the most commonly used features of Connect
Written by
Aisha Ali
Updated over a week ago
Connect Advanced Video Guides
Short tutorial videos demonstrating some of the advanced features of Connect.
Written by
Che Ashwell
Updated over a week ago
Connect Success Video Guides
Short tutorial videos demonstrating some of the features of Connect that will help bring success to your center.
Written by
Che Ashwell
Updated over a week ago
Connect FAQ
UK - Cyber Essentials FAQs
This will cover FAQ's during the Cyber Essentials Process
Written by
Stuart Stapley
Updated over a week ago
Common Questions & Issues
Common Question & Issues covering the errors you may get within Connect
Written by
Aisha Ali
Updated over a week ago
Activating a Public IP or Unmanaged Network
How to activate a Public IP or Unmanaged Network for you clients
Written by
Anthony Johnson
Updated over a week ago
Connect Glossary
Common Connect Terms and their Definition
Written by
Stuart Stapley
Updated over a week ago
Geolocation
What is Geolocation and how does it affect your clients connecting via Wi-Fi
Written by
Che Ashwell
Updated over a week ago
Connect and GDPR
How the new GDPR standards have been met within Connect
Written by
Alex Taylor
Updated over a week ago
Connect Dashboard
Connect Dashboard - Cases
How to view active support cases for your site using the Dashboard in Connect.
Written by
Emmanuel Afful
Updated over a week ago
Connect Dashboard - Tasks
How to view pending and completed tasks using the Dashboard in Connect.
Written by
Brian Kavanagh
Updated over a week ago
Connect Dashboard - Calendar
How to view the Calendar in the Dashboard on Connect.
Written by
colin jones
Updated over a week ago
Connect Mobile App
iPhone and Android Connect App
Setting up the Connect iPhone and Android apps
Written by
Brian Kavanagh
Updated over a week ago
Connect: QR Code Handset Login
Log into your handset using the Connect app
Written by
Brian Kavanagh
Updated over a week ago
Connect app quick start guide
Getting started with the Connect App
Written by
Aisha Ali
Updated over a week ago
Connect Theme
Connect Theme
A guide on how you can customise Connect to suit your brand
Written by
Alex Taylor
Updated over a week ago
Customise Guest Wi-Fi Splash
Use Guest Wi-Fi template editor to customise the splash page
Written by
Alex Taylor
Updated over a week ago
Email Template Editor
A guide on how you can brand all outbound emails from Connect
Written by
Alex Taylor
Updated over a week ago
Service Guide Editor
A guide on how you can brand the Connect Service Guide
Written by
Alex Taylor
Updated over a week ago
Setting up SPF Records in Connect
A guide to ensuring emails you send from Connect are delivered successfully by setting up an SPF record
Written by
Alex Taylor
Updated over a week ago
Connect Support Cases and Processes
Raising a new case for Connect
How to raise a new Connect support case and fill in the details we need to help you out
Written by
Brian Kavanagh
Updated over a week ago
Raising a Support Case: How to describe your issue...
This article describes how to describe your issue to help the essensys engineers get the fastest resolution
Written by
colin jones
Updated over a week ago
Viewing & commenting on support cases in Connect
How to keep track of and update your currently open support cases in Connect
Written by
Brian Kavanagh
Updated over a week ago
Creating / Tracking Support Enquiries With The essensys Success Team.
This article explains the fastest and most effective methods of contacting the essensys success team when you have any issues or need help.
Written by
Thomas White
Updated over a week ago
UK Support Process for Connect
Information on our support desk opening times, and how to contact us 24/7 regarding Connect
Written by
Emmanuel Afful
Updated over a week ago
Troubleshooting email notifications are not being received from Connect
What to do if emails for things like WiFi Secure, invitations and password resets aren't being received from Connect
Written by
Aisha Ali
Updated over a week ago
Connect Miscellaneous
Randomize MAC address
How to turn off Private Address in iOS or Randomized MAC Address in Android
Written by
Stuart Stapley
Updated over a week ago
How to Manage Your Site(s) Out Of Office Hours for Main Numbers
Voice, Telephone, Main Number, Out Of Office Hours, Holiday Schedule, Site Schedule
Written by
Alex Taylor
Updated over a week ago
Contacts In Connect
contacts, email contacts, site contact, operator contact, maintenance contact
Written by
Alex Taylor
Updated over a week ago
Connect: What is the purpose of the UPS?
Information on your UPS (APC)
Written by
Aisha Ali
Updated over a week ago
Connect: Number Porting - UK
Connect: UK number porting
Written by
Aisha Ali
Updated over a week ago
Connect: Polycom Headset Compatibility
Connect: Using the Polycom Headset
Written by
Oliver Wycherley
Updated over a week ago
Connect: Number Porting - US
Number Porting (Connect)
Written by
Brian Kavanagh
Updated over a week ago
Setting Up Polycom Trio 8800 Conference Phone
Polycom Trio 8800 Conference Phone - Steps to allow essensys access to configure the handset
Written by
colin jones
Updated over a week ago
Connect Staff User Accounts
Creating and Managing Users in Connect
Adding users in Connect
Written by
Aisha Ali
Updated over a week ago
Staff User Administration in Connect
Adding, removing and editing staff users within Connect
Written by
Emmanuel Afful
Updated over a week ago
Connect Staff User Tiers
A description of the different levels of users available within Connect.
Written by
Brian Kavanagh
Updated over a week ago
Connect Client User Tiers
Client User roles within Connect
Written by
Stuart Stapley
Updated over a week ago
My Connect Account
How to view and make changes to your Connect account.
Written by
Brian Kavanagh
Updated over a week ago
Connect Clients
Client Site Move in Connect
How to use Client Site Move Wizard to move a client and their services to another site within Connect.
Written by
Alex Taylor
Updated over a week ago
Client Management in Connect
An overview of Connect's Client page.
Written by
Brian Kavanagh
Updated over a week ago
New Client Wizard in Connect
How to use the New Client Wizard to successfully create a new client in Connect.
Written by
Aisha Ali
Updated over a week ago
Managing Services in Connect
How to add, remove and manage client services in Connect
Written by
Brian Kavanagh
Updated over a week ago
Service Guide in Connect
How to view and download client service guides in Connect
Written by
Aisha Ali
Updated over a week ago
Client Services in Connect
How to view and download a full list of available client services (Connect).
Written by
Brian Kavanagh
Updated over a week ago
Space Move in Connect
How to use the Space Move Wizard to move a client and their floor/switch ports within Connect.
Written by
Emmanuel Afful
Updated over a week ago
Activating, Suspending and Decommissioning Clients in Connect
Using the Edit Client function in Connect to change the status of a client, including suspension and decommission.
Written by
Aisha Ali
Updated over a week ago
Residential & Virtual Clients in Connect
How to convert clients in Connect between Residential and Virtual
Written by
Aisha Ali
Updated over a week ago
Smart Access
Using essensys Smart Access in Connect
Set up doors and grant access to clients and non-clients, using the Access Control feature in Connect
Written by
Alex Taylor
Updated over a week ago
Connect Enterprise Reporting
Enterprise Reporting - WiFi
Enterprise l Wi-Fi Analytics, Site-Based Reporting
Written by
Alex Taylor
Updated over a week ago
Enterprise Reporting - Support
Enterprise Reporting | Case Reports
Written by
Alex Taylor
Updated over a week ago
Enterprise Reporting - Services
Enterprise | Service Analytics | Site by Site Reporting
Written by
Che Ashwell
Updated over a week ago
Enterprise Reporting - Network
Enterprise | Service Analytics | Bandwidth Reporting
Written by
Che Ashwell
Updated over a week ago
Enterprise Reporting - Service Status
Enterprise | Service Status | Primary and Backup Circuit Status
Written by
Alex Taylor
Updated over a week ago
Connect Billing and Services
Updated Connect Billing (Site and Client)
Connect Billing, Site Billing, Client Billing, Call Charges
Written by
Alex Taylor
Updated over a week ago
Usage Reports
Billing | Usage | Overage | Allocation | Allowance | Reports
Written by
Alex Taylor
Updated over a week ago
Site & Client Billing within Connect
How to access, download and break down client invoices within Connect
Written by
Alex Taylor
Updated over a week ago
Call Charges in Connect
How to view and download client call charges and billing in Connect
Written by
Brian Kavanagh
Updated over a week ago
Connect Call Reports
Access Call Reports in Connect
Written by
Emmanuel Afful
Updated over a week ago
Connect Telephone Manager
Removing a Main Number
This guide will take you through removing the Main Number settings from an Extension Number
Written by
Stuart Stapley
Updated over a week ago
Introduction - Connect Telephone Manager
Familiarize yourself with the basics of the Telephone Manager within Connect, such as Call Forwarding.
Written by
Anthony Johnson
Updated over a week ago
Adding a New Telephone to Connect: Step by Step
A full walk-through on how to provide a new desk phone to a client using Connect
Written by
Lisa Martin
Updated over a week ago
Client Tariff Management in Connect
Tariff Management, Call Tariff, Bespoke Tariff, Minute Bundle
Written by
Alex Taylor
Updated over a week ago
Logging In & Out of Phones using Connect
Remotely log numbers in and out of handsets using Connect
Written by
Alex Taylor
Updated over a week ago
Edit & Activate Telephone Numbers in Connect
How to edit and activate telephone numbers in Connect
Written by
Emmanuel Afful
Updated over a week ago
Main Number
What is a Main Number, when are they used and how they can be provided through Connect
Written by
Alex Taylor
Updated over a week ago
Main Number Setup
How to control calls into a Main Number
Written by
Alex Taylor
Updated over a week ago
Connect Features Setup - User Features
Switching user features on or off in Connect
Written by
Brian Kavanagh
Updated over a week ago
Call Forwarding
How to set up Call Forwarding for your telephone number in Connect and your desk phone.
Written by
Aisha Ali
Updated over a week ago
Connect Hunt Groups and Group Features
Using Hunt Groups and Group Features in Connect
Written by
Brian Kavanagh
Updated over a week ago
Recording your Voicemail Greeting
How to record a voicemail greeting and the options you have
Written by
Stuart Stapley
Updated over a week ago
Number Manager
Assign and control customer numbers with the Number Manager
Written by
Alex Taylor
Updated over a week ago
International Calling in Connect
Making international calls using Connect
Written by
Brian Kavanagh
Updated over a week ago
Connect Telephone Handset User Guides
User Guides for Telephony Systems You Can Use with Connect - Polycom - SNOM - Yealink
Written by
Lisa Martin
Updated over a week ago
Checking Your Voicemail
As well as how to remotely access your voicemail
Written by
Brian Kavanagh
Updated over a week ago
Resetting a Voicemail & Login PIN in Connect
How to reset PINs for voicemail and Connect login
Written by
Brian Kavanagh
Updated over a week ago
Connect Softphone
Benefits of introducing a softphone app
Technology that improves member experience
Written by
Alex Taylor
Updated over a week ago
essensys Softphone App
How to activate and configure the essensys softphone app
Written by
Oliver Wycherley
Updated over a week ago
Connect Telephone Manager - Advanced Features
Call Recording in Connect
Accessing call recordings via Connect
Written by
Emmanuel Afful
Updated over a week ago
Blocking or Displaying Your Phone Number on Outbound Calls in Connect
How to block or display your phone number on outbound calls in Connect
Written by
Oliver Wycherley
Updated over a week ago
Speed Dial in Connect
Use Connect to build a directory of favourite numbers that can be speed dialled from your handset.
Written by
Anthony Johnson
Updated over a week ago
Conference Bridge
What is a Conference Bridge and how to provide this service to your Clients
Written by
Alex Taylor
Updated over a week ago
Connect Interactive Voice Response (IVR)
Using the Connect IVR
Written by
Anthony Johnson
Updated over a week ago
Enhanced Connect Call Reports
Viewing enhanced call reports in Connect
Written by
Brian Kavanagh
Updated over a week ago
Authorisation Code Dialling in Connect
How to dial authorisation codes in Connect
Written by
Brian Kavanagh
Updated over a week ago
Self Service Custom Music On Hold
Change and upload hold music yourself for your tenants
Written by
Alex Taylor
Updated over a week ago
eFax in Connect
Using eFax in Connect
Written by
colin jones
Updated over a week ago
Connect Support - Telephony / Voice
Troubleshooting Connect Handset Login Issues
Some steps to help you resolve Handset issues
Written by
colin jones
Updated over a week ago
How to activate an Analogue Line
Patching an analogue device to your Mediatrix
Written by
colin jones
Updated over a week ago
Client Owned Phone Systems and Connect
What to do when a client does not use the essensys provided phone system, and instead brings in and manages their own
Written by
Aisha Ali
Updated over a week ago
Polycom has an error message - VVX 400 / Time & Date out of sync
My phone shows the error message VVX400 or Time & Date out of sync
Written by
Aisha Ali
Updated over a week ago
CNAM - Connect Caller ID Name (US Only)
Using Caller ID Names in Connect
Written by
Aisha Ali
Updated over a week ago
Call Issues Following Number Porting in Connect
The steps to take if you're experiencing problems making a call via Connect after porting numbers to us.
Written by
Brian Kavanagh
Updated over a week ago
Connect: Phone Call History, Favourites and Privacy
Instructions on clearing any personal data from Polycom handsets.
Written by
Oliver Wycherley
Updated over a week ago
Connect: Polycom VVX Handset User Guide
Operate Connect: Using the Polycom VVX Handset
Written by
Aisha Ali
Updated over a week ago
EVO Console
EVO Console Overview
What is EVO Console and how does it sync with Connect
Written by
Stuart Stapley
Updated over a week ago
EVO Console User Guide
A guide on how to answer calls and updating clients records within EVO Console
Written by
Stuart Stapley
Updated over a week ago
Connect Building Manager
Introduction - Building Management in Connect
What is the 'Building' section within Connect?
Written by
Emmanuel Afful
Updated over a week ago
Connect: Getting to Know Your Comms Room
Using the tools and devices your comms room may contain
Written by
Thomas White
Updated over a week ago
Patching Explained
A brief introduction to cable patching within your building (Connect)
Written by
Brian Kavanagh
Updated over a week ago
Add, Edit and Delete Space in Connect
How to make changes to the space listed within the Building section in Connect.
Written by
colin jones
Updated over a week ago
Floor Ports in Connect
How to view and make changes to the floor ports listed in the Building section of essensys Connect.
Written by
Anthony Johnson
Updated over a week ago
Connect Data Port List
How to access the patching list within the Building section of Connect.
Written by
Brian Kavanagh
Updated over a week ago
Connect Bandwidth Section
Bandwidth Graphs in Connect
How to use Bandwidth Graphs to get information on client internet usage in Connect
Written by
colin jones
Updated over a week ago
Bandwidth Pipes - Over Utilised (Maxed Out)
This article describes the available bandwidth categories for clients, how bandwidth works and what happens if it is over utilised
Written by
colin jones
Updated over a week ago
Slow Internet and Internet 'Drop outs' Detailed Troubleshooting
The detailed steps to take before reporting a slow internet or 'drop out' case
Written by
Aisha Ali
Updated over a week ago
Connect Switch Manager
Introduction - Connect Switch Management
The basics of using Connect Switch Manager.
Written by
Brian Kavanagh
Updated over a week ago
Switch Port Details
This article shows how to see more details about a switch port
Written by
colin jones
Updated over a week ago
Connect MAC Address Finder
How to find a where a device is on the network using it's MAC address (Connect)
Written by
Oliver Wycherley
Updated over a week ago
Power Cycle Port: How to reboot a Wireless Access Point (WAP) or Handset
This article describes how to reboot a WAP or Handset via Switches on Connect
Written by
colin jones
Updated over a week ago
How to find out which Wireless Access Point (WAP) a device is connecting to
This article describes how you can find out which WAP a device is connecting to
Written by
colin jones
Updated over a week ago
WiFi Secure & WiFi Set Up
What You Need To Know About Wi-Fi 6
Find out everything you need to know about Wi-Fi 6 and what this means for your flexible workspace portfolio.
A
Written by
Andrew Levey
Updated over a week ago
Lounge Wi-Fi
Lounge Wi-Fi, Club Wi-Fi, Virtual Clients Wi-Fi, Roaming User Wi-Fi
Written by
Alex Taylor
Updated over a week ago
WiFi - Enhancing WiFi Security
This article describes new changes in relation to WiFi security and why these changes are necessary in today's world...
Written by
colin jones
Updated over a week ago
Connecting to WiFi Secure
How to connect to WiFi Secure, and further information about configuration for Windows devices
Written by
Stuart Stapley
Updated over a week ago
Connect: Adding and Managing Wi-Fi Users within Wi-Fi Manager
Adding users / members to Connect secure Wi-Fi with WiFi Manager
Written by
Aisha Ali
Updated over a week ago
How to Connect Media Devices to WiFi
What to do if you have a Chromecast, Amazon Echo, Sonos, Apple Speaker and any other Media Devices.
Written by
Stuart Stapley
Updated over a week ago
Connecting A Chromecast Device
How to connect your chromecast device via the google home app
Written by
Thomas White
Updated over a week ago
How to Change WiFi Password
Find out how to change your WiFi password
Written by
Alex Taylor
Updated over a week ago
Block MAC address from Guest Wi-Fi
block MAC address, block guest wifi, unblock guest wifi
Written by
Alex Taylor
Updated over a week ago
WiFi Stats for Username Based WiFi
Enhanced WiFi analytics WiFi Secure, Lounge WiFi, Guest WiFi
Written by
Alex Taylor
Updated over a week ago
Using Wireless Printers / Devices with Connect
Connecting wireless devices using Connect.
Written by
Anthony Johnson
Updated over a week ago
Manually Setup WiFi Secure on Windows
How to manually configure Wi-Fi secure on Windows devices using an operating system older than Windows 10
Written by
Aisha Ali
Updated over a week ago
Apple WiFi Profile
Article for helping Apple macOS devices connect that are using Catalina
Written by
Alex Taylor
Updated over a week ago
Connect Support - Networking
Site Circuit Down Checklist
This article describes what you need to do when one of the Primary or Backup circuits for the site is down
Written by
colin jones
Updated over a week ago
Communal Device Network
Guide on the Communal Device Network can be used for devices such as Shared Printers or Audio Visual Equipment
Written by
Stuart Stapley
Updated over a week ago
Troubleshooting 'No Internet' Checklist for Connect
A guide on the first steps you should take towards troubleshooting and resolving internet issues for your clients using Connect
Written by
Aisha Ali
Updated over a week ago
WiFi - Wireless Access Point - What do the Lights Indicate?
This article describes the lights on the WAP's and what they mean (Ruckus WAP's ONLY)
Written by
colin jones
Updated over a week ago
How to find your MAC address of Your Device
This article describes how to find a MAC address on your device
Written by
colin jones
Updated over a week ago
WiFi Troubleshooting
Troubleshoot WiFi disconnections and slow WiFi Performance
Written by
Thomas White
Updated over a week ago
How to Forget a Wireless Network - PC / Mac.
How to perform basic WiFi troubleshooting for an individual PC or Mac.
Written by
colin jones
Updated over a week ago
How to find your IP Address
How to find your IP address quickly and easily
Written by
colin jones
Updated over a week ago
How to Renew Your IP Address
Connect: How to tell your Windows or Apple computer to refresh your IP address.
Written by
Aisha Ali
Updated over a week ago
Testing a Public IP Address in Connect
How to test a Public IP Address in Connect
Written by
Lisa Martin
Updated over a week ago
How to run a Ping Test
How to run a Ping Test to test your connection to a server
Written by
Edward Su
Updated over a week ago
How to set device to obtain an IP address automatically in Connect
How to set a Windows or Mac device to obtain an IP automatically, also known as DHCP
Written by
Emmanuel Afful
Updated over a week ago
Printers - Scanning & Printer Issues
What to do if you have printer issues or issues with scan to email.
Written by
colin jones
Updated over a week ago
How to add a printer by IP address
How to add a printer to your computer by IP address
Written by
Thomas White
Updated over a week ago
VPN - Virtual Private Network
What is a VPN, how does it affect your network and why does it matter?
Written by
Aisha Ali
Updated over a week ago
DHCP
What is DHCP and what is it used for?
Written by
Aisha Ali
Updated over a week ago