All Collections
CONNECT
essensys Cloud OverviewWhat is the essensys Cloud platform?
WiFi OverviewWiFi Secure, WiFi Guest and WiFi MAC and understanding which WiFi Network suits the device you are connecting?
Managed & Unmanaged Network OverviewWhat are Managed & Unmanaged Networks and what can you provide to your clients
Connect Smart SearchHow to effectively use Smart Search to quickly find what you need in Connect
Connect Basics Video GuidesA list of short video tutorials of the most commonly used features of Connect
Connect Advanced Video GuidesShort tutorial videos demonstrating some of the advanced features of Connect.
Connect Success Video GuidesShort tutorial videos demonstrating some of the features of Connect that will help bring success to your center.
UK - Cyber Essentials FAQsThis will cover FAQ's during the Cyber Essentials Process
Common Questions & IssuesCommon Question & Issues covering the errors you may get within Connect
Activating a Public IP or Unmanaged NetworkHow to activate a Public IP or Unmanaged Network for your clients
Connect GlossaryCommon Connect Terms and their Definition
GeolocationWhat is Geolocation and how does it affect your clients connecting via Wi-Fi
Connect and GDPRHow the new GDPR standards have been met within Connect
Connect ThemeA guide on how you can customise Connect to suit your brand
Customise Guest Wi-Fi SplashUse Guest Wi-Fi template editor to customise the splash page
Connect - Email Template EditorA guide on how you can brand all outbound emails from Connect
Service Guide EditorA guide on how you can brand the Connect Service Guide
Setting up SPF Records in ConnectA guide to ensuring emails you send from Connect are delivered successfully by setting up an SPF record
Connect - Raising a new caseHow to raise a new Connect support case and fill in the details we need to help you out
Raising a Support Case: How to describe your issue...This article describes how to describe your issue to help the essensys engineers get the fastest resolution
Viewing & commenting on support cases in ConnectHow to keep track of and update your currently open support cases in Connect
Creating / Tracking Support Enquiries With The essensys Success Team.This article explains the fastest and most effective methods of contacting the essensys success team when you have any issues or need help.
Troubleshooting email notifications are not being received from ConnectWhat to do if emails for things like WiFi Secure, invitations and password resets aren't being received from Connect
Randomize MAC addressHow to turn off Private Address in iOS or Randomized MAC Address in Android
How to Manage Your Site(s) Out Of Office Hours for Main NumbersVoice, Telephone, Main Number, Out Of Office Hours, Holiday Schedule, Site Schedule
Contacts In Connectcontacts, email contacts, site contact, operator contact, maintenance contact
Connect: What is the purpose of the UPS?Information on your UPS (APC)
Number Porting - UKUK number porting
Number Porting - USNumber Porting within the US
Setting Up Polycom Trio 8800 Conference PhonePolycom Trio 8800 Conference Phone - Steps to allow essensys access to configure the handset
Printer issues and Scan to EmailPrinter Issues and Scan to Email feature
Creating and Managing Users in ConnectAdding users in Connect
Connect - Staff User AdministrationAdding, removing and editing staff users within Connect
Connect Staff User TiersA description of the different levels of users available within Connect.
Connect Client User TiersClient User roles within Connect
Connect - My AccountHow to view and make changes to your Connect account.
Client Site Move in ConnectHow to use Client Site Move Wizard to move a client and their services to another site within Connect.
Client Management in ConnectAn overview of Connect's Client page.
New Client Wizard in ConnectHow to use the New Client Wizard to successfully create a new client in Connect.
Managing Services in ConnectHow to add, remove and manage client services in Connect
Service Guide in ConnectHow to view and download client service guides in Connect
Connect - Client ServicesHow to view and download a full list of available client services (Connect).
Space Move in ConnectHow to use the Space Move Wizard to move a client and their floor/switch ports within Connect.
Activating, Suspending and Decommissioning Clients in ConnectUsing the Edit Client function in Connect to change the status of a client, including suspension and decommission.
Residential & Virtual Clients in ConnectHow to convert clients in Connect between Residential and Virtual
Virtual OfficeWhat is a Virtual Office and what services can I provide through Connect?
Enterprise Reporting - WiFiEnterprise l Wi-Fi Analytics, Site-Based Reporting
Enterprise Reporting - SupportEnterprise Reporting | Case Reports
Enterprise Reporting - ServicesEnterprise | Service Analytics | Site by Site Reporting
Enterprise Reporting - NetworkEnterprise | Service Analytics | Bandwidth Reporting
Enterprise Reporting - Service StatusEnterprise | Service Status | Primary and Backup Circuit Status
Updated Connect Billing (Site and Client)Connect Billing, Site Billing, Client Billing, Call Charges
Usage ReportsBilling | Usage | Overage | Allocation | Allowance | Reports
Site & Client Billing within ConnectHow to access, download and break down client invoices within Connect
Call Charges in ConnectHow to view and download client call charges and billing in Connect
Connect - Call ReportsAccess Call Reports in Connect
'You Do Not Have Enough Services' - Error MessageThis article explains what to do if you see this message and how to see all switchports allocated to clients in a clear easy view
Removing a Main NumberThis guide will take you through removing the Main Number settings from an Extension Number
Introduction - Connect Telephone ManagerFamiliarize yourself with the basics of the Telephone Manager within Connect, such as Call Forwarding.
Adding a New Telephone to Connect: Step by StepA full walk-through on how to provide a new desk phone to a client using Connect
Client Tariff Management in ConnectTariff Management, Call Tariff, Bespoke Tariff, Minute Bundle
Logging In & Out of Phones using ConnectRemotely log numbers in and out of handsets using Connect
Edit & Activate Telephone Numbers in ConnectHow to edit and activate telephone numbers in Connect
Main NumberWhat is a Main Number, when are they used and how they can be provided through Connect
Main Number SetupHow to control calls into a Main Number
Connect Features Setup - User FeaturesSwitching user features on or off in Connect
Connect - Call ForwardingHow to set up Call Forwarding for your telephone number in Connect and your desk phone.
Connect - Hunt Groups and Group FeaturesUsing Hunt Groups and Group Features in Connect
Recording your Voicemail GreetingHow to record a voicemail greeting and the options you have
Number ManagerAssign and control customer numbers with the Number Manager
Connect - Telephone Handset User GuidesUser Guides for Telephony Systems You Can Use with Connect - Polycom - SNOM - Yealink
Checking Your VoicemailAs well as how to remotely access your voicemail
Resetting a Voicemail & Login PIN in ConnectHow to reset PINs for voicemail and Connect login
Call Recording in ConnectAccessing call recordings via Connect
Blocking or Displaying Your Phone Number on Outbound Calls in ConnectHow to block or display your phone number on outbound calls in Connect
Speed Dial in ConnectUse Connect to build a directory of favourite numbers that can be speed dialed from your handset.
Conference BridgeWhat is a Conference Bridge and how to provide this service to your Clients
Connect Interactive Voice Response (IVR)Using the Connect IVR
Enhanced Connect Call ReportsViewing enhanced call reports in Connect
Authorisation Code Dialling in ConnectHow to dial authorisation codes in Connect
Connect - eFaxUsing eFax in Connect
Troubleshooting Connect Handset Login IssuesSome steps to help you resolve Handset issues
How to activate an Analogue LinePatching an analogue device to your Mediatrix
Client Owned Phone Systems and ConnectWhat to do when a client does not use the essensys provided phone system, and instead brings in and manages their own
Connect - Polycom has an error message - VVX 400 / Time & Date out of syncMy phone shows the error message VVX400 or Time & Date out of sync
CNAM - Connect Caller ID Name (US Only)Using Caller ID Names in Connect
Connect - Phone Call History, Favourites and PrivacyInstructions on clearing any personal data from Polycom handsets.
Connect - Polycom VVX Handset User GuideOperate Connect: Using the Polycom VVX Handset
Connect - Building ManagementWhat is the 'Building' section within Connect?
Connect: Getting to Know Your Comms RoomUsing the tools and devices your comms room may contain
Connect - Patching ExplainedA brief introduction to cable patching within your building (Connect)
Add, Edit and Delete Space in ConnectHow to make changes to the space listed within the Building section in Connect.
Floor Ports in ConnectHow to view and make changes to the floor ports listed in the Building section of essensys Connect.
Connect - Data Port ListHow to access the patching list within the Building section of Connect.
Bandwidth Graphs in ConnectHow to use Bandwidth Graphs to get information on client internet usage in Connect
Bandwidth Pipes - Over Utilised (Maxed Out)This article describes the available bandwidth categories for clients, how bandwidth works and what happens if it is over utilised
Slow Internet and Internet 'Drop outs' Detailed TroubleshootingThe detailed steps to take before reporting a slow internet or 'drop out' case
Introduction - Connect Switch ManagementThe basics of using Connect Switch Manager.
Switch Port DetailsThis article shows how to see more details about a switch port
Connect - MAC Address FinderHow to find a where a device is on the network using it's MAC address (Connect)
Power Cycle Port: How to reboot a Wireless Access Point (WAP) or HandsetThis article describes how to reboot a WAP or Handset via Switches on Connect
How to find out which Wireless Access Point (WAP) a device is connecting toThis article describes how you can find out which WAP a device is connecting to
What You Need To Know About Wi-Fi 6Find out everything you need to know about Wi-Fi 6 and what this means for your flexible workspace portfolio.
Lounge Wi-FiLounge Wi-Fi, Club Wi-Fi, Virtual Clients Wi-Fi, Roaming User Wi-Fi
WiFi - Enhancing WiFi SecurityThis article describes new changes in relation to WiFi security and why these changes are necessary in today's world...
Connecting to WiFi SecureHow to connect to WiFi Secure, and further information about configuration for Windows devices
Connect: Adding and Managing Wi-Fi Users within Wi-Fi ManagerAdding users / members to Connect secure Wi-Fi with WiFi Manager
How to Connect Media Devices to WiFiWhat to do if you have a Chromecast, Amazon Echo, Sonos, Apple Speaker and any other Media Devices.
Connecting A Chromecast DeviceHow to connect your chromecast device via the google home app
How to Change WiFi PasswordFind out how to change your WiFi password
Block MAC address from Guest Wi-Fiblock MAC address, block guest wifi, unblock guest wifi
Using Wireless Printers / Devices with ConnectConnecting wireless devices using Connect.
Manually Setup WiFi Secure on WindowsHow to manually configure Wi-Fi secure on Windows devices using an operating system older than Windows 10
Connecting Amazon AlexaHow to connect Amazon Alexa
Connecting Apple TVHow to connect Apple TV to essensys WiFi
WiFi DeviceConnecting devices that aren't able to connect to WiFi secure
Site Circuit Down ChecklistThis article describes what you need to do when one of the Primary or Backup circuits for the site is down
Communal Device NetworkGuide on the Communal Device Network can be used for devices such as Shared Printers or Audio Visual Equipment
Troubleshooting 'No Internet' Checklist for ConnectA guide on the first steps you should take towards troubleshooting and resolving internet issues for your clients using Connect
WiFi - Wireless Access Point - What do the Lights Indicate?This article describes the lights on the WAP's and what they mean (Ruckus WAP's ONLY)
How to find your MAC address of Your DeviceThis article describes how to find a MAC address on your device
WiFi TroubleshootingTroubleshoot WiFi disconnections and slow WiFi Performance
How to Forget a Wireless Network - PC / Mac.How to perform basic WiFi troubleshooting for an individual PC or Mac.
How to find your IP AddressHow to find your IP address quickly and easily
How to Renew Your IP AddressConnect: How to tell your Windows or Apple computer to refresh your IP address.
How to run a Ping TestHow to run a Ping Test to test your connection to a server
Printers - Scanning & Printer IssuesWhat to do if you have printer issues or issues with scan to email.
VPN - Virtual Private NetworkWhat is a VPN, how does it affect your network and why does it matter?
DHCPWhat is DHCP and what is it used for?