WiFi Troubleshooting

Troubleshoot wifi disconnections and slow WiFi Pe

Written by Thomas White
Updated over a week ago

Enterprise Reporting - Network

Enterprise | Service Analytics | Bandwidth Reporting

Written by Che Ashwell
Updated over a week ago

Service Guide Editor

A guide on how you can brand the Connect Service Guide

A

Written by Anthony Wong
Updated over a week ago

Enterprise Reporting - Services

Enterprise | Service Analytics | Site by Site Reporting

Written by Che Ashwell
Updated over a week ago

How to add a printer by IP address

How to add a printer to your computer by IP address

Written by Thomas White
Updated over a week ago

Geolocation

Written by Che Ashwell
Updated over a week ago

Enterprise Reporting - Wi-Fi

Enterprise l Wi-Fi Analytics, Site-Based Reporting

Written by Alex Taylor
Updated over a week ago

Site & Client Billing within Connect

How to access, download and break down client invoices within Connect

Written by Alex Taylor
Updated over a week ago

Connect Theme

A guide on how you can customise Connect to suit your brand

Written by Alex Taylor
Updated over a week ago

Email Template Editor

A guide on how you can brand all outbound emails from Connect

Written by Alex Taylor
Updated over a week ago

Connect: Success Video Guides

Short tutorial videos demonstrating some of the features of Connect that will help bring success to your center.

Written by Che Ashwell
Updated over a week ago

Setting up SPF Records in Connect

A guide to ensuring emails you send from Connect are delivered successfully by setting up an SPF record

Written by Alex Taylor
Updated over a week ago

Connect and GDPR

How the new GDPR standards have been met within Connect

Written by Alex Taylor
Updated over a week ago

What's New in Connect

See new features and improvements within Connect

Written by Alex Taylor
Updated this week

essensys Softphone App

How to activate and configure the essensys softphone app

Written by Oliver Wycherley
Updated over a week ago

Connect Basics Video Guides

A list of short video tutorials of the most commonly used features of Connect

Written by Aisha Ali
Updated over a week ago

Connect: Advanced Video Guides

Short tutorial videos demonstrating some of the advanced features of Connect.

Written by Che Ashwell
Updated over a week ago

Common Questions & Issues

FAQ

Written by Aisha Ali
Updated over a week ago

Raising a Support Case: How to describe your issue...

This article describes how to describe your issue to help the essensys engineers get the fastest resolution

Written by colin jones
Updated over a week ago

Connect Hierarchy

An overview of the different levels of resources within Connect.

Written by Aisha Ali
Updated over a week ago

Connect Dashboard - Cases

How to view active support cases for your site using the Dashboard in Connect.

Written by Emmanuel Afful
Updated over a week ago

Connect Dashboard - Tasks

How to view pending and completed tasks using the Dashboard in Connect.

Written by Cameron Dempsey
Updated over a week ago

Connect Staff User Administration

Adding, removing and editing staff users within Connect

Written by Emmanuel Afful
Updated over a week ago

Connect Dashboard - Calendar

How to view the Calendar in the Dashboard on Connect.

Written by colin jones
Updated over a week ago

Connect Smart Search

How to effectively use Smart Search to quickly find what you need in Connect

Written by Cameron Dempsey
Updated over a week ago

Connect Staff User Tiers

A description of the different levels of users available within Connect.

Written by Brian Kavanagh
Updated over a week ago

My Connect Account

How to view and make changes to your Connect account.

Written by Cameron Dempsey
Updated over a week ago

Personalising your Connect Account

How to use the Operator Account to make aesthetic changes to essensys Connect for all users.

Written by Scott Johnston
Updated over a week ago

Number Manager

Assign and control customer numbers with the Number Manager

Written by Alex Taylor
Updated over a week ago

Client Management in Connect

An overview of Connect's Client Manager page.

Written by Cameron Dempsey
Updated over a week ago

The New Client Wizard in Connect

How to use the New Client Wizard to successfully create a new client in Connect.

Written by Aisha Ali
Updated over a week ago

Office Move in Connect

How to use the Office Move Wizard to move a client and their floor/switch ports within Connect.

Written by Emmanuel Afful
Updated over a week ago

Creating and Managing Client Users in Connect

Adding users to Connect

Written by Aisha Ali
Updated over a week ago

Activate/Suspend/Decommission Clients in Connect

Using the Edit Client function in Connect to change the status of a client, including suspension and decommission.

Written by Aisha Ali
Updated over a week ago

Residential & Virtual Clients - Connect Client Conversion

How to convert clients in Connect between Residential and Virtual

Written by Aisha Ali
Updated over a week ago

Managing Services in Connect

How to add, remove and manage client services in Connect

Written by Brian Kavanagh
Updated over a week ago

Connect Service Guides

How to view and download client service guides in Connect

Written by Aisha Ali
Updated over a week ago

Bandwidth Graphs in Connect

How to use Bandwidth Graphs to get information on client internet usage in Connect

Written by colin jones
Updated over a week ago

Bandwidth Pipes - Over Utilised (Maxed Out)

This article describes the available bandwidth categories for clients, how bandwidth works and what happens if it is over utilised

Written by colin jones
Updated over a week ago

Brivo and Connect Integration

What the current integration between Brivo and Connect provides

Written by Alex Taylor
Updated over a week ago

Client owned Router/Firewall and Public IP

The difference between a managed and unmanaged network, and the steps to take to support it.

Written by Anthony Johnson
Updated over a week ago

Network Overview for Clients

This article describes the overview of the essensys network to assist new or potential customers on their network choices

Written by colin jones
Updated over a week ago

Connect: Services

How to view and download a full list of available client services (Connect).

Written by Cameron Dempsey
Updated over a week ago

Call Charges in Connect

How to view and download client call charges and billing in Connect

Written by Cameron Dempsey
Updated over a week ago

Connect Call Reports

Access Call Reports in Connect

Written by Emmanuel Afful
Updated over a week ago

What to do when you see a 'Not Enough Services' error in Connect

What to do when you see an 'insufficient services' error in Connect.

Written by Brian Kavanagh
Updated over a week ago

Connect login changes

Log into Connect using a username and password

Written by Cameron Dempsey
Updated over a week ago

Introduction - Connect Telephone Manager

Familiarize yourself with the basics of the Telephone Manager within Connect, such as Call Forwarding.

Written by Anthony Johnson
Updated over a week ago

Adding a New Telephone to Connect: Step by Step

A full walk-through on how to provide a new desk phone to a client using Connect

Written by Lisa Martin
Updated over a week ago

Edit & Activate Telephone Numbers in Connect

How to edit and activate telephone numbers in Connect

Written by Emmanuel Afful
Updated over a week ago

Connect Features Setup - User Features

Switching user features on or off in Connect

Written by Scott Johnston
Updated over a week ago

Resetting a Voicemail & Login PIN in Connect

How to reset PINs for voicemail and Connect login

Written by Scott Johnston
Updated over a week ago

Logging In & Out of Phones using Connect

Remotely log numbers in and out of handsets using Connect

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Written by Nojan Hassanzadeh
Updated over a week ago

Connect Hunt Groups and Group Features

Using Hunt Groups and Group Features in Connect

Written by Cameron Dempsey
Updated over a week ago

Main Number Setup

How to control calls into a Main Number

Written by Alex Taylor
Updated over a week ago

Main Numbers

What is a Main Number, when are they used and how they can be provided through Connect

Written by Alex Taylor
Updated over a week ago

International Calling in Connect

Making international calls using Connect

Written by Cameron Dempsey
Updated over a week ago

Voicemail Greeting Options

This article describes how you set up your voicemail greeting

Written by colin jones
Updated over a week ago

Connect Telephone Handset User Guides

User Guides for Telephony Systems You Can Use with Connect - Polycom - SNOM - Yealink

Written by Lisa Martin
Updated over a week ago

Call Forwarding

How to set up Call Forwarding for your telephone number via essensys Connect and your desk phone.

Written by Aisha Ali
Updated over a week ago

Checking Your Voicemail

As well as how to remotely access your voicemail

Written by Cameron Dempsey
Updated over a week ago

Customised Hold Music

The process for adding customised hold music

Written by Alex Taylor
Updated over a week ago

Blocking/Displaying Your Phone Number on Outbound Calls in Connect

How to block or display your phone number on outbound calls in Connect

Written by Oliver Wycherley
Updated over a week ago

Connect Directories - Speed Dial

Use Connect to build a directory of favourite numbers that can be speed dialled from your handset.

Written by Anthony Johnson
Updated over a week ago

Conference Bridge

What is a Conference Bridge and how to provide this service to your Clients

Written by Alex Taylor
Updated over a week ago

Call Recording in Connect

Accessing call recordings via Connect

Written by Emmanuel Afful
Updated over a week ago

The Connect Interactive Voice Response (IVR)

Using the Connect IVR

Written by Anthony Johnson
Updated over a week ago

Enhanced Connect Call Reports

Viewing enhanced call reports in Connect

Written by Scott Johnston
Updated over a week ago

Flexi Desking on Polycom Handsets in Connect

Using Flexi Desking in Connect

Written by Cameron Dempsey
Updated over a week ago

Enabling/Disabling Call Waiting in Connect

How to enable or disable call waiting in Connect

Written by Cameron Dempsey
Updated over a week ago

Authorisation Code Dialling in Connect

How to dial authorisation codes in Connect

Written by Scott Johnston
Updated over a week ago

eFax in Connect

Using eFax in Connect

Written by colin jones
Updated over a week ago

Introduction - Connect Switch Management

The basics of using Connect Switch Manager.

Written by Brian Kavanagh
Updated over a week ago

Switch Port Details

This article shows how to see more details about a switch port

Written by colin jones
Updated over a week ago

Connect: Getting to Know Your Comms Room

Using the tools and devices your comms room may contain

Written by Jessica Laperle
Updated over a week ago

Connect MAC Address Finder

How to find a where a device is on the network using it's MAC address (Connect)

Written by Oliver Wycherley
Updated over a week ago

How to find out which Wireless Access Point (WAP) a device is connecting to

This article describes how you can find out which WAP a device is connecting to

Written by colin jones
Updated over a week ago

Power Cycle Port: How to reboot a Wireless Access Point (WAP) or Handset

This article describes how to reboot a WAP or Handset via Switches on Connect

Written by colin jones
Updated over a week ago

Introduction - Building Management in Connect

What is the 'Building' section within Connect?

Written by Emmanuel Afful
Updated over a week ago

Add, Edit and Delete rooms in Connect

How to make changes to the rooms listed within the Building section in Connect.

Written by colin jones
Updated over a week ago

Floor Ports in Connect

How to view and make changes to the floor ports listed in the Building section of essensys Connect.

Written by Anthony Johnson
Updated over a week ago

Patching Explained

A brief introduction to cable patching within your building (Connect)

Written by Cameron Dempsey
Updated over a week ago

How to Patch an Analogue Device to Your Mediatrix

Patching an analogue device to your Mediatrix

Written by colin jones
Updated over a week ago

Connect Patching List

How to access the patching list within the Building section of Connect.

Written by Cameron Dempsey
Updated over a week ago

Connect: Username Based Wi-Fi - Introduction

Getting started with your username based WiFi service using Connect

Written by Anthony Johnson
Updated over a week ago

Wi-Fi Stats for Username Based Wi-Fi

Enhanced Wi-Fi analytics l Wi-Fi Secure, Lounge Wi-Fi, Guest Wi-Fi

Written by Alex Taylor
Updated over a week ago

Connect Wi-Fi End User Assistance

Operate Connect: assistance for end user / members on Wi-Fi secure

Written by Scott Johnston
Updated over a week ago

How to Change Wi-Fi Password

Find out how to change your Wi-Fi password

Written by Alex Taylor
Updated over a week ago

Connect Lounge Wi-Fi

What the Lounge Wi-Fi service is in Connect and how to give your members access.

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Written by Nojan Hassanzadeh
Updated over a week ago

Connecting to Wi-Fi Secure

How to connect to Wi-Fi Secure, and further information about configuration for Windows devices

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Written by Nojan Hassanzadeh
Updated over a week ago

Connect: Adding and Managing Wi-Fi Users within Wi-Fi Manager

Adding users / members to Connect secure Wi-Fi with WiFi Manager

Written by Aisha Ali
Updated over a week ago

Connect: Guest Wi-Fi

Using Guest WiFi via Connect

Written by Scott Johnston
Updated over a week ago

Using Wireless Printers / Devices with Connect

Connecting wireless devices using Connect.

Written by Anthony Johnson
Updated over a week ago

Manually Setup WiFi Secure on Windows

How to manually configure Wi-Fi secure on Windows devices using an operating system older than Windows 10

Written by Aisha Ali
Updated over a week ago

How to Connect Media Devices to Wi-Fi

What to do if you have a Chromecast, Amazon Echo, Sonos, Apple Speaker and any other Media Devices.

Written by Stuart Stapley
Updated over a week ago

'No Internet' Troubleshooting Checklist for Connect

A guide on the first steps you should take towards troubleshooting and resolving internet issues for your clients using Connect

Written by Aisha Ali
Updated over a week ago

Slow Internet Troubleshooting Flowchart

A overview of the steps to troubleshoot issues with slow internet

Written by Aisha Ali
Updated over a week ago

WiFi - Wireless Access Point - What do the Lights Indicate?

This article describes the lights on the WAP's and what they mean (Ruckus WAP's ONLY)

Written by colin jones
Updated over a week ago

Slow Internet and Internet 'Drop outs' Detailed Troubleshooting

The detailed steps to take before reporting a slow internet or 'drop out' case

Written by Aisha Ali
Updated over a week ago

How to find your MAC address of Your Device

This article describes how to find a MAC address on your device

Written by colin jones
Updated over a week ago

How to Forget a Wireless Network - PC / Mac.

How to perform basic WiFi troubleshooting for an individual PC or Mac.

Written by colin jones
Updated over a week ago

How to find your IP Address

How to find your IP address quickly and easily

Written by colin jones
Updated over a week ago

How to Renew Your IP Address

Connect: How to tell your Windows or Apple computer to refresh your IP address.

Written by Aisha Ali
Updated over a week ago

Testing a Public IP Address in Connect

How to test a Public IP Address in Connect

Written by Jessica Laperle
Updated over a week ago

How to run a Ping Test

How to run a Ping Test to test your connection to a server

Written by Edward Su
Updated over a week ago

How to set device to obtain an IP address automatically in Connect

How to set a Windows or Mac device to obtain an IP automatically, also known as DHCP

Written by Emmanuel Afful
Updated over a week ago

Printers - Scanning & Printer Issues

What to do if you have printer issues or issues with scan to email.

Written by colin jones
Updated over a week ago

DHCP

Written by Aisha Ali
Updated over a week ago

VPN - Virtual Private Network

What is a VPN, how does it affect your network and why does it matter?

Written by Aisha Ali
Updated over a week ago

Troubleshooting Connect Handset Login Issues

Some steps to help you resolve Handset issues

Written by colin jones
Updated over a week ago

Polycom has an error message - VVX 400 / Time & Date out of sync

My phone shows the error message VVX400 or Time & Date out of sync

Written by Aisha Ali
Updated over a week ago

Connect: Polycom VVX Handset User Guide

Operate Connect: Using the Polycom VVX Handset

Written by Aisha Ali
Updated over a week ago

Client Owned Phone Systems and Connect

What to do when a client does not use the essensys provided phone system, and instead brings in and manages their own

Written by Aisha Ali
Updated over a week ago

Connect: Mitel Handset on Broadsoft

Connect: Using the Mitel Handset on Broadsoft

Written by Aisha Ali
Updated over a week ago

Connect Reception Console User Guides

Connect Reception Console User Guides for EVO, Snom, Yealink

Written by Lisa Martin
Updated over a week ago

CNAM - Connect Caller ID Name (US Only)

Using Caller ID Names in Connect

Written by Aisha Ali
Updated over a week ago

Call Issues Following Number Porting in Connect

The steps to take if you're experiencing problems making a call via Connect after porting numbers to us.

Written by Cameron Dempsey
Updated over a week ago

Connect: Phone Call History, Favourites and Privacy

Instructions on clearing any personal data from Polycom handsets.

Written by Oliver Wycherley
Updated over a week ago

Our Support Process for Connect

Information on our support desk opening times, and how to contact us 24/7 regarding Connect

Written by Emmanuel Afful
Updated over a week ago

Viewing & commenting on support cases in Connect

How to keep track of and update your currently open support cases in Connect

Written by Cameron Dempsey
Updated over a week ago

Raising a new case for Connect

How to raise a new Connect support case and fill in the details we need to help you out

Written by Cameron Dempsey
Updated over a week ago

How to send us an email header in Connect

How to send us an email header as an attachment in Connect, usually for troubleshooting purposes.

Written by Aisha Ali
Updated over a week ago

Troubleshooting email notifications are not being received from Connect

What to do if emails for things like WiFi Secure, invitations and password resets aren't being received from Connect

Written by Aisha Ali
Updated over a week ago

Connect iPhone app and Android apps

Setting up the Connect iPhone and Android apps

Written by Cameron Dempsey
Updated over a week ago

Connect: QR Code Handset Login

Log into your handset using the Connect app

Written by Cameron Dempsey
Updated over a week ago

Connect app quick start guide

Getting started with the Connect App

Written by Aisha Ali
Updated over a week ago

Connect: What is the purpose of the UPS?

Information on your UPS (APC)

Written by Aisha Ali
Updated over a week ago

Connect: Number Porting - UK

Connect: UK number porting

Written by Aisha Ali
Updated over a week ago

Connect: Number Porting - US

Number Porting (Connect)

Written by Cameron Dempsey
Updated over a week ago

Connect: Polycom Headset Compatibility

Connect: Using the Polycom Headset

Written by Oliver Wycherley
Updated over a week ago

Setting Up Polycom Trio 8800 Conference Phone

Polycom Trio 8800 Conference Phone - Steps to allow essensys access to configure the handset

Written by colin jones
Updated over a week ago