CONNECT

WiFi Secure, WiFi Guest and WiFi MAC and understanding which WiFi Network suits the device you are connecting?

WiFi Overview

What are Managed & Unmanaged Networks and what can you provide to your clients

Managed & Unmanaged Network Overview

How to effectively use Smart Search to quickly find what you need in Connect

Connect Smart Search

A list of short video tutorials of the most commonly used features of Connect

Connect Video Guides

Connect Basics Video Guides

Short tutorial videos demonstrating some of the advanced features of Connect.

Connect Advanced Video Guides

Short tutorial videos demonstrating some of the features of Connect that will help bring success to your center.

Connect Success Video Guides

This will cover FAQ's during the Cyber Essentials Process

Connect FAQ

UK - Cyber Essentials FAQs

Common Question & Issues covering the errors you may get within Connect

Common Questions & Issues

How to activate a Public IP or Unmanaged Network for you clients

Activating a Public IP or Unmanaged Network

Common Connect Terms and their Definition

Connect Glossary

What is Geolocation and how does it affect your clients connecting via Wi-Fi

Geolocation

How the new GDPR standards have been met within Connect

Connect and GDPR

How to view active support cases for your site using the Dashboard in Connect.

Connect Dashboard

Connect Dashboard - Cases

How to view pending and completed tasks using the Dashboard in Connect.

Connect Dashboard - Tasks

How to view the Calendar in the Dashboard on Connect.

Connect Dashboard - Calendar

Setting up the Connect iPhone and Android apps

Connect Mobile App

iPhone and Android Connect App

Log into your handset using the Connect app

Connect: QR Code Handset Login

Getting started with the Connect App

Connect app quick start guide

A guide on how you can customise Connect to suit your brand

Connect Theme

Use Guest Wi-Fi template editor to customise the splash page

Customise Guest Wi-Fi Splash

A guide on how you can brand all outbound emails from Connect

Email Template Editor

A guide on how you can brand the Connect Service Guide

Service Guide Editor

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Written by Anthony Wong
Updated over a week ago

Setting up SPF Records in Connect

A guide to ensuring emails you send from Connect are delivered successfully by setting up an SPF record

How to raise a new Connect support case and fill in the details we need to help you out

Connect Support Cases and Processes

Raising a new case for Connect

This article describes how to describe your issue to help the essensys engineers get the fastest resolution

Raising a Support Case: How to describe your issue...

How to keep track of and update your currently open support cases in Connect

Viewing & commenting on support cases in Connect

This article explains the fastest and most effective methods of contacting the essensys success team when you have any issues or need help.

Creating / Tracking Support Enquiries With The essensys Success Team.

Information on our support desk opening times, and how to contact us 24/7 regarding Connect

UK Support Process for Connect

What to do if emails for things like WiFi Secure, invitations and password resets aren't being received from Connect

Troubleshooting email notifications are not being received from Connect

contacts, email contacts, site contact, operator contact, maintenance contact

Connect Miscellaneous

Contacts In Connect

Information on your UPS (APC)

Connect: What is the purpose of the UPS?

Connect: UK number porting

Connect: Number Porting - UK

Connect: Using the Polycom Headset

Connect: Polycom Headset Compatibility

Written by Oliver Wycherley
Updated over a week ago

Connect: Number Porting - US

Number Porting (Connect)

Polycom Trio 8800 Conference Phone - Steps to allow essensys access to configure the handset

Setting Up Polycom Trio 8800 Conference Phone

Connect Staff User Accounts

Creating and Managing Users in Connect

Adding users in Connect

Adding, removing and editing staff users within Connect

Staff User Administration in Connect

A description of the different levels of users available within Connect.

Connect Staff User Tiers

Written by Brian Kavanagh
Updated over a week ago

Connect Client User Tiers

Client User roles within Connect

How to view and make changes to your Connect account.

My Connect Account

An overview of Connect's Client page.

Connect Clients

Client Management in Connect

How to use the New Client Wizard to successfully create a new client in Connect.

New Client Wizard in Connect

How to add, remove and manage client services in Connect

Managing Services in Connect

Written by Brian Kavanagh
Updated over a week ago

Service Guide in Connect

How to view and download client service guides in Connect

How to view and download a full list of available client services (Connect).

Client Services in Connect

How to use the Office Move Wizard to move a client and their floor/switch ports within Connect.

Office Move in Connect

Using the Edit Client function in Connect to change the status of a client, including suspension and decommission.

Activating, Suspending and Decommissioning Clients in Connect

How to convert clients in Connect between Residential and Virtual

Residential & Virtual Clients in Connect

Set up doors and grant access to clients and non-clients, using the Access Control feature in Connect

Smart Access

Using essensys Smart Access in Connect

Enterprise l Wi-Fi Analytics, Site-Based Reporting

Connect Enterprise Reporting

Enterprise Reporting - WiFi

Enterprise Reporting | Case Reports

Enterprise Reporting - Support

Enterprise | Service Analytics | Site by Site Reporting

Enterprise Reporting - Services

Enterprise | Service Analytics | Bandwidth Reporting

Enterprise Reporting - Network

Enterprise | Service Status | Primary and Backup Circuit Status

Enterprise Reporting - Service Status

Connect Billing, Site Billing, Client Billing, Call Charges

Connect Billing and Services

Updated Connect Billing (Site and Client)

Usage Reports

How to access, download and break down client invoices within Connect

Site & Client Billing within Connect

How to view and download client call charges and billing in Connect

Call Charges in Connect

Access Call Reports in Connect

Connect Call Reports

This guide will take you through removing the Main Number settings from an Extension Number

Connect Telephone Manager

Removing a Main Number

Familiarize yourself with the basics of the Telephone Manager within Connect, such as Call Forwarding.

Introduction - Connect Telephone Manager

A full walk-through on how to provide a new desk phone to a client using Connect

Adding a New Telephone to Connect: Step by Step

Written by Lisa Martin
Updated over a week ago

Client Tariff Management in Connect

Tariff Management, Call Tariff, Bespoke Tariff, Minute Bundle

Remotely log numbers in and out of handsets using Connect

Logging In & Out of Phones using Connect

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Written by Nojan Hassanzadeh
Updated over a week ago

Edit & Activate Telephone Numbers in Connect

How to edit and activate telephone numbers in Connect

What is a Main Number, when are they used and how they can be provided through Connect

Main Number

How to control calls into a Main Number

Main Number Setup

Switching user features on or off in Connect

Connect Features Setup - User Features

How to set up Call Forwarding for your telephone number in Connect and your desk phone.

Call Forwarding

Using Hunt Groups and Group Features in Connect

Connect Hunt Groups and Group Features

How to record a voicemail greeting and the options you have

Recording your Voicemail Greeting

Assign and control customer numbers with the Number Manager

Number Manager

Making international calls using Connect

International Calling in Connect

User Guides for Telephony Systems You Can Use with Connect - Polycom - SNOM - Yealink

Connect Telephone Handset User Guides

Written by Lisa Martin
Updated over a week ago

Checking Your Voicemail

As well as how to remotely access your voicemail

How to reset PINs for voicemail and Connect login

Resetting a Voicemail & Login PIN in Connect

Technology that improves member experience

Connect Softphone

Benefits of introducing a softphone app

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Written by Lucy Allen
Updated over a week ago

essensys Softphone App

How to activate and configure the essensys softphone app

Written by Oliver Wycherley
Updated over a week ago

Connect Telephone Manager - Advanced Features

Call Recording in Connect

Accessing call recordings via Connect

How to block or display your phone number on outbound calls in Connect

Blocking or Displaying Your Phone Number on Outbound Calls in Connect

Written by Oliver Wycherley
Updated over a week ago

Speed Dial in Connect

Use Connect to build a directory of favourite numbers that can be speed dialled from your handset.

What is a Conference Bridge and how to provide this service to your Clients

Conference Bridge

Connect Interactive Voice Response (IVR)

Using the Connect IVR

Viewing enhanced call reports in Connect

Enhanced Connect Call Reports

How to dial authorisation codes in Connect

Authorisation Code Dialling in Connect

Change and upload hold music yourself for your tenants

Self Service Custom Music On Hold

eFax in Connect

Using eFax in Connect

Some steps to help you resolve Handset issues

Connect Support - Telephony / Voice

Troubleshooting Connect Handset Login Issues

Patching an analogue device to your Mediatrix

How to activate an Analogue Line

What to do when a client does not use the essensys provided phone system, and instead brings in and manages their own

Client Owned Phone Systems and Connect

My phone shows the error message VVX400 or Time & Date out of sync

Polycom has an error message - VVX 400 / Time & Date out of sync

Using Caller ID Names in Connect

CNAM - Connect Caller ID Name (US Only)

The steps to take if you're experiencing problems making a call via Connect after porting numbers to us.

Call Issues Following Number Porting in Connect

Instructions on clearing any personal data from Polycom handsets.

Connect: Phone Call History, Favourites and Privacy

Written by Oliver Wycherley
Updated over a week ago

Connect: Polycom VVX Handset User Guide

Operate Connect: Using the Polycom VVX Handset

What is EVO Console and how does it sync with Connect

EVO Console

EVO Console Overview

A guide on how to answer calls and updating clients records within EVO Console

EVO Console User Guide

What is the 'Building' section within Connect?

Connect Building Manager

Introduction - Building Management in Connect

Using the tools and devices your comms room may contain

Connect: Getting to Know Your Comms Room

Written by Jessica Laperle
Updated over a week ago

Patching Explained

A brief introduction to cable patching within your building (Connect)

How to make changes to the space listed within the Building section in Connect.

Add, Edit and Delete Space in Connect

How to view and make changes to the floor ports listed in the Building section of essensys Connect.

Floor Ports in Connect

How to access the patching list within the Building section of Connect.

Connect Data Port List

How to use Bandwidth Graphs to get information on client internet usage in Connect

Connect Bandwidth Section

Bandwidth Graphs in Connect

This article describes the available bandwidth categories for clients, how bandwidth works and what happens if it is over utilised

Bandwidth Pipes - Over Utilised (Maxed Out)

The detailed steps to take before reporting a slow internet or 'drop out' case

Slow Internet and Internet 'Drop outs' Detailed Troubleshooting

The basics of using Connect Switch Manager.

Connect Switch Manager

Introduction - Connect Switch Management

Written by Brian Kavanagh
Updated over a week ago

Switch Port Details

This article shows how to see more details about a switch port

How to find a where a device is on the network using it's MAC address (Connect)

Connect MAC Address Finder

Written by Oliver Wycherley
Updated over a week ago

Power Cycle Port: How to reboot a Wireless Access Point (WAP) or Handset

This article describes how to reboot a WAP or Handset via Switches on Connect

This article describes how you can find out which WAP a device is connecting to

How to find out which Wireless Access Point (WAP) a device is connecting to

How to connect to WiFi Secure, and further information about configuration for Windows devices

WiFi Secure & WiFi Set Up

Connecting to WiFi Secure

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Written by Nojan Hassanzadeh
Updated over a week ago

Connect: Adding and Managing Wi-Fi Users within Wi-Fi Manager

Adding users / members to Connect secure Wi-Fi with WiFi Manager

What to do if you have a Chromecast, Amazon Echo, Sonos, Apple Speaker and any other Media Devices.

How to Connect Media Devices to WiFi

How to connect your chromecast device via the google home app

Connecting A Chromecast Device

Find out how to change your WiFi password

How to Change WiFi Password

block MAC address, block guest wifi, unblock guest wifi

Block MAC address from Guest Wi-Fi

Enhanced WiFi analytics WiFi Secure, Lounge WiFi, Guest WiFi

WiFi Stats for Username Based WiFi

Connecting wireless devices using Connect.

Using Wireless Printers / Devices with Connect

How to manually configure Wi-Fi secure on Windows devices using an operating system older than Windows 10

Manually Setup WiFi Secure on Windows

Article for helping Apple macOS devices connect that are using Catalina

Apple WiFi Profile

Written by Brandon Farrington
Updated over a week ago

Connect Support - Networking

Site Circuit Down Checklist

This article describes what you need to do when one of the Primary or Backup circuits for the site is down

Guide on the Communal Device Network can be used for devices such as Shared Printers or Audio Visual Equipment

Communal Device Network

A guide on the first steps you should take towards troubleshooting and resolving internet issues for your clients using Connect

Troubleshooting 'No Internet' Checklist for Connect

This article describes the lights on the WAP's and what they mean (Ruckus WAP's ONLY)

WiFi - Wireless Access Point - What do the Lights Indicate?

This article describes how to find a MAC address on your device

How to find your MAC address of Your Device

Troubleshoot WiFi disconnections and slow WiFi Performance

WiFi Troubleshooting

How to perform basic WiFi troubleshooting for an individual PC or Mac.

How to Forget a Wireless Network - PC / Mac.

How to find your IP address quickly and easily

How to find your IP Address

Connect: How to tell your Windows or Apple computer to refresh your IP address.

How to Renew Your IP Address

How to test a Public IP Address in Connect

Testing a Public IP Address in Connect

Written by Jessica Laperle
Updated over a week ago

How to run a Ping Test

How to run a Ping Test to test your connection to a server

Written by Edward Su
Updated over a week ago

How to set device to obtain an IP address automatically in Connect

How to set a Windows or Mac device to obtain an IP automatically, also known as DHCP

What to do if you have printer issues or issues with scan to email.

Printers - Scanning & Printer Issues

How to add a printer to your computer by IP address

How to add a printer by IP address

What is a VPN, how does it affect your network and why does it matter?

VPN - Virtual Private Network

What is DHCP and what is it used for?

DHCP