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essensys Platform - Telephony - Status Reference
essensys Platform - Telephony - Status Reference

A summary of the statuses that may be associated with a particular main number or phone number in the essensys platform

Stuart avatar
Written by Stuart
Updated over a year ago

Phone numbers have one of the following status values, depending on their lifecycle status.

Status

Definition

Available

The phone number IS NOT currently allocated to either an occupier, or to the operator.

It is, therefore, available for allocation to an occupier or the operator.

Reserved

The phone number has been reserved for use by the operator or an occupier. This means:

  • It IS currently allocated to an occupier or to the operator.

  • It IS NOT currently activated.

Active

The phone number is currently active. This means:

  • It IS currently allocated to an occupier or to the operator.

  • It IS currently activated.

Pending

The phone number has this status temporarily, while it is updated by the system.

For example, this may mean that you have recently activated it, but the system has not yet completed the activation.

Cooldown

The phone number is in a temporary "cool down" period.

This status indicates that the phone number:

  • Was previously allocated to an occupier, but that occupier has been decommissioned.

  • Is not currently available for allocation to a different occupier.

Once the defined cooling down period ends, the phone number becomes available for allocation to other occupiers.

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