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Advice and answers from the essensys Team

Search results for:searching-for-records
EVO Console User Guide
A guide on how to answer calls and updating clients records within EVO Console… Creating or Updating Client Records in EVO Console… With this guide we will take you through how to manage calls and update clients records to show call
Wi-Fi Secure for WAPs
This article will help you configure your WAPs (Generic WAP's) for Wi-Fi Secure SSID… Encryption: WPA2-Enterprise is recommended for compatibility; WPA3 can be used for newer devices… For authentication, use port 1812 and accounting port 1813
essensys Platform - Occupier management - Platform search for users
How do I jump to details of a particular occupier user from any page in the platform? | Occupier user | Platform search | Quick… Use the Search for occupier users field to search for any user that is associated with any of your occupiers… The Occupier user page for the selected user opens. For more information, see Occupier users
Wi-Fi Guest for Meraki WAPs
How to configure 'Wi-Fi Guest' for Meraki WAPs… Please note the process below is for Meraki WAPs only… Optionally, you could convert an existing SSID but creating this separately will allow for testing
Wi-Fi Secure for Meraki WAPs
Please note the process below is for Meraki WAPs only… should be created to be configured to essensys specifications & creating this separately will allow for… The process for this can be found here
essensys Platform - Advanced Networking - How to add a printer by IP address
Instructions for Windows devices… Instructions for Apple Mac:… For example, you may need to ensure your network printer always has the same IP address so it can be
essensys Platform - Advanced Telephony - Call recording
How do I set up call recording? | Call recording | Raise a case | Access recorded calls… Listen to and manage call recordings (Call recording portal)… Occupiers can request access to the portal for their individual users or for group administrators
essensys Platform - Telephony - Phone number details - Resetting softphone password
How to reset password for the softphone app? | Phone number | Password | Softphone… Disable softphone app for a user or team member… Disable softphone app for this phone number
essensys Platform - Telephony CNAM - Caller ID Name (US Only)
Requesting CNAM for a tenant… Please note that this article is for US clients only and ultimately the responsibility is with the callee's… databases with that information and once the dialled party's carrier have done a lookup to correct their records
essensys Platform - Advanced Telephony - Site schedule
If you want to change these hours for a temporary period, for example, because of an office closure during… Creating the site schedule for the event… A site schedule describes the times of a one-off event when out-of-hours settings should be used for